Privacy Policy

Last updated: October 12, 2026

This policy explains what EEE (Emergency Engagement Enterprises), operated by Jose Luis Reyna, collects, why, and how it is protected. Questions: info@eee911.com.

What we collect

Account details: name, email, mobile number, member number, and the security details you choose (stored only in scrambled, unreadable form).
Emergency contacts you give us: names, emails and phone numbers.
Travel details: trips you tell us about and, in an emergency, your location and what you need.
Payment details, handled by our payment processor Stripe. We never see or store your full card number.
Travel documents you choose to upload. They are encrypted, opened only during an emergency with a supervisor's approval, and every access is recorded and shown to you.
Records of each emergency case: calls, bookings, approvals and payments.

How we use it

to provide the membership and help you in an emergency;
to confirm it is really you before we act or spend money;
to book travel for you and charge you for it, with your approval;
to send you and your emergency contacts updates by email and text message;
to keep the service secure and meet legal obligations.

Who we share it with

We do not sell your information. We share it only:

with travel suppliers, only what is needed for your booking;
with your emergency contacts, as you set up;
with companies that run parts of our service (payments, email and text delivery, secure hosting) under contracts limiting their use;
when the law requires it.

Text messages: We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How long we keep it

Account information while you are a member; case and payment records as long as the law requires. You can ask us to delete your account at any time and we delete what the law allows.

Your choices

Ask to see, correct or delete your information: info@eee911.com.
Stop text messages at any time by replying STOP.